Call now: 0208 866 6464
Existing clients tel: 0208 866 6464

The Sethi Partnership Solicitors

The Barn House, 38 Meadow Way,
Eastcote, Ruislip, Middlesex
England, HA4 8TB

info@sethi.co.uk

Call now: 0208 866 6464
Existing clients tel: 0208 866 6464

The Sethi Partnership Solicitors

The Barn House, 38 Meadow Way,
Eastcote, Ruislip, Middlesex
England, HA4 8TB

info@sethi.co.uk

Complaints Procedure

EXPERIENCED, TRUSTED, COST-EFFECTIVE

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can e-mail our office at This email address is being protected from spambots. You need JavaScript enabled to view it. to put your complaint in writing. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Coronavirus COVID19 

In light of the Coronavirus and in an effort to assist our clients and the economy, we are offering reduced rates on our fees* in some areas of work valid for the month of April.

We are open for Business as Usual with mindful protection. 

Our lawyers are still fully able and equipped  to assist existing clients and new clients by telephone, email, facetime and online meetings. We are not encouraging face to face appointments but we do have an outside office that can be utilised for signatures etc. whilst keeping in line with social distancing.

Existing Clients
As our legal team are following government advice and working from home, if you need to contact them please call the office or email them directly. All our contact details can be found on our website at ‘Our Team’.

New Clients
At this time we encourage all of our prospective clients to contact us via telephone, e-mail or our online new client enquiry on our website. Your matter will be received by our legal team and they will call or email you back as soon as possible.

If any of our Local Eastcote Residents are alone, struggling or self- isolating and in need of any supplies/food/medicines/ please get in touch with us on 0208 866 6464 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

*Reduced rates include: preparation of Wills, initial 1 hour fixed fee for Employment matters, Landlord &Tenant matters, Conveyancing matters for first time buyers and key workers.

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0208 866 6464

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