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The Sethi Partnership Solicitors Complaints Procedure

The Sethi Partnership Solicitors Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can e-mail our office at info@sethi.co.uk to put your complaint in writing. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

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GOOGLE REVIEWS

Great Service at competitive rates. Mishba Ali was very helpful and prompt all through my dealings with her.All queries were dealt in timely manner and i would recommend her for the professional service provided and thank her for getting my paper work completed in time
We used Sethi Partnership for conveyancing and I would highly recommend Caroline Hornett-White. Caroline is very professional, efficient kept us updated and advised us where we needed through out the process. I have already recommended Caroline and Sethi partnership to my friend who will be looking at conveyancing in the future.
Anna Randall from Sethi Partnership supported in the sale of our house and purchase of our new home. It was clearly a very busy time with the rush to complete before the original stamp duty holiday deadline at the end of March, and can say that Anna was always professional balancing the communication between email and phone, and spending the time to provide advice when required.I have already recommended Anna at The Sethi Partnership Solicitors to family looking to purchase property.
I used the Sethi Partnership for the conveyancing of the sale of my house in Hatch End and was very impressed with the efficient and effective service provided. The firm carried out the sale with little fuss and with minimal input from me. They were also responsive when I had questions. Their fees were in line with their original quote and were reasonable. I have no hesitation in recommending their services.
Anna (in conveyancing) was brilliant and kept me in the loop throughout. She is very experienced and leveraged her knowledge from past cases appropriately, as well as being meticulous in her work. Thank you for all the hard work!
I was assisted by Anna Randall with my flat purchase. It was always very easy to get in contact with her by email and telephone and I received regular updates throughout the transaction. Anna's advice helped me make difficult key decisions regarding my purchase which put me in a much better position as a purchaser.
I'd highly recommend The Sethi Partnership Solicitors and in particular Anna Randall.Anna is extremely professional and most importantly responsive, we had daily call's/emails with updates regarding our sale & purchase.We cant thank you enough.
We instructed Sethi to look after the sale of our house and purchase of a different one. We were very happy with the outcome and welcomed the candid and professional advice offered about various difficulties that arose in the purchase.What stops us from giving 5 stars is that we would have preferred to have had regular updates, even if just to say that nothing had happened, and that some of the documentation we received was hard for us to follow as it was in the form of template drafts that had not been appropriately adapted for our circumstances.However, we would unreservedly recommend the company, and in particular Anna Randall, who took very good care of us throughout.
Anna Randall dealt with my house sale. Very professional and competent, would recommend her to anyone, and use her again in the future. Great service.
Anna Randall you are a star again.... extremely efficient with extensive knowledge, helped our long-winded house purchase/sale proceed to fruition despite all the pitfalls thrown at you by our buyers. Highly recommended and details already passed onto friends who are currently buying property..
We recently sold our beloved house in London right in the middle of the COVID lockdown and restrictions. Anna and team carried out a seamless job with the conveyancing from start to completion. They were responsive and pro-active at all times which was even more important when we were abroad at times. We look forward to working with you again. Thank you!
We were very happy with the way Sethi Partnership helped with the purchase of our new property.Anna was very professional and thorough in her approach which gave us extra piece of mind and security as we knew they had our best interests at heart. Would highly recommend the firm to anyone and will be sure to use them again in the future.
Anna was instrumental in making our house sale and purchase a success! She always seemed to have our best interests at heart and gave sound and timely advice with regards to some very complex matters. Excellent service and we will definitely be using The Sethi Partnership Solicitors again. Highly recommend!
I was pleased with and grateful for Caroline's work on my sale and purchase. Very responsive and provided a professional and efficient service. While other parts of the chain were being slow, Caroline was the sane voice at the end of the phone. Thanks!
We were very happy with the Probate services Malcolm Turner provided us with. He explained everything in the right level of detail and was extremely polite and understanding. The advice he gave us, and the action he took on our behalf lead to a successful conclusion of these matters. I have since recommended Malcom Turner & Sethi Partnership to friend who is now going through Probate with his Mother's estate.
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The Barn House,
38 Meadow Way
Eastcote
Ruislip
Middlesex
HA4 8TB
tel: 020 3974 1576
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